Substitution Policy  

Flowers are a highly variable product in form, color and availability. 

Substitutions are often necessary to create your bouquet due to the availability of certain flowers and containers. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. 

Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

  • Please note that we require a second choice on all orders. And, within 48 hours of Christmas, Valentine's Day and Mother's Day. Since our first priority is to get your order delivered we will have your order filled with the best available product.
  • If you need specific items please call us at 1-800-733-3901.
  • If "wiring" an order to a florist outside our area we will make the effort to get exactly what you would like, however each shop is an independent business that maintains their own inventories and prices.